Cat Furniture, Tree Towers, Exciting Condos, Stands and Unique Contemporary Designs for Cats; Welcome to HDW's On-Line Feline Furniture Store!

Cat Scratching Posts, Cat Trees, Condos, Custom Play Furniture and MORE - Welcome to HDW's On-Line Feline Furniture Store!

SITTING PRETTY KITTY, STORE POLICY

HDW ENTERPRISES & FOOTHILL FELINES are proud to present this ON-LINE FELINE FURNITURE STORE, featuring the incredible innovative designs and creations from SITTING PRETTY KITTY, our partner right here in Sacramento, California, which your felines are sure to enjoy. We love the clever, creative and cat-friendly themes and construction of these pieces so much that we have at least one of almost every model right here in our cattery at Foothill Felines!! This manufacturer of top quality cat furniture, in our opinion and based upon our own experience, provides some of the strongest, most durable and paws down GORGEOUS pieces on the market today!

Sitting Pretty Kitty's cat furniture products are designed not only for the cat but also for the discriminating homeowner. This innovative cat furniture is designed to enhance the look of your home by blending into your decor and bringing the look and feel of the outdoors inside. These cat trees are designed and built to look like real trees. Your cat will instinctively know that this unique furniture is for him or her; however, visitors to your home will most likely be spellbound and want to know all about it! When you own a custom built piece of furniture from Sitting Pretty Kitty, you will not only have a fun and safe playground for your cat ... you will also own a handcrafted work of sculptural art. Each piece is carefully handcrafted by one of our artists using the finest materials available. No two items will look exactly alike. Custom orders are also welcome from this company.

STORE POLICY

GUARANTEE & RETURN POLICY

If you or your cat are not happy with the cat furniture you purchased, you may return it within 30 days for a full refund (minus shipping costs both ways). Here's how to return item/items:

If you are not completely satisfied, please call us via HDW Enterprises and our Customer Support Department will provide you with a Return Authorization Number ("RA#"). (Any return mailed to us without a RA# may be refused without notice or automatically returned or assessed with handling fees. A RA# is good for 10 days.) Please allow 3-8 weeks for the processing of your credit.

The following conditions apply to all returns:
1.) All returns to Sitting Pretty Kitty must be returned with all manuals and accessories (if any). The value of missing items may be deducted from the credit amount of a return.
2.) Item must be returned in very good, unused condition. It must be free of pet hair, catnip, stains, etc.
3.) Item must be adequately packaged and protected for return shipping. (It is a good idea to keep the original box and protective material for the first 30 days just in case you would like to return the item.)
4.) You must insure the item with shipping insurance for the amount item was purchased for. (Shipping insurance is very inexpensive and usually costs less then a dollar to purchase depending on which carrier you use.)
5.) The only items that are not returnable are:
a.) Custom builds not in our normal inventory.
b.) Trees with unnatural colors (for example, a tree with a blue trunk or pink tree top).
c.) Trees with special order carpeting are returnable; however, the price of the special order carpeting will not be refunded. So you will be refunded the base price of the tree minus any shipping and handling costs, and special enhancements.
d.) If you put a rush on your order the cost of the rush order will be deducted from your return credit.
e.) Catalog builds that have custom changes that will make the product either unusable for cats or make the product impossible to resell.

SHIPPING INFORMATION

Sometimes the "shopping cat" will not calculate shipping prices or will not calculate shipping correctly. If this happens, we will add the shipping to your total and debit your card accordingly. Most products will be shipped by Fed Ex. Some smaller items may be shipped by U.S.P.S. We cannot ship items over 30" to P.O. boxes. Items smaller than 30" can be shipped to P.O. boxes but they will need to be shipped via U.S.P.S and the shipping rate on the online order form may not be accurate. Very large items (such as the Tree Mansion, large custom builds, etc.) will be shipped via freight truck. NOTE ABOUT FREIGHT: Freight trucking is rather expensive but there are some things you can do to lower the costs. Try to have someone available to help with getting the item off the truck. If the driver has to haul it off of the truck it will cost you extra. Have someone help you move the item into your home. Inside delivery from the freight company will also cost you extra. If possible, have the item delivered to a commercial business rather than to your residence. It costs extra to deliver to a residential area. Be aware that the larger and heavier the item is, the more it will cost to ship. Your actual cost for freight shipping may be more than what we quote. If there are additional costs, we will debit your card on file accordingly after we are billed by the freight company. If you live near the Sacramento California area, we will deliver the item ourselves within Sacramento for a reduced/nominal fee, and up to 150 miles (at considerably less cost than a freight company). Your condo/tree furniture will be custom made to order. We will give you an approximate shipping date upon purchase, as soon as we hear back from the factory. Please allow anywhere from 3 weeks to more than 12 weeks for actual construction and delivery, depending on the item and time of year.

CREDIT CARD PROCESSING, CANCELLATIONS & FEES

Because your purchase is a contract for a custom built item (not made in advance), we require 1/2 down at the time order is placed. Your down payment will pay for the materials used to build your order. The remainder of the balance will be due at the time of order shipment. If your payment is late we will charge you a 10% late fee and a $25.00 per month storage fee. If your final payment is not made within 30 days from notice to ship, you will lose your down payment and your order will be sold or donated to someone else. Your payment will be considered late if your card is declined at the time of debit at the time of shipping. If your credit card is declined you will immediately incur the 10% late fee. It is your responsibility to keep HDW Enterprises (representing Sitting Pretty Kitty) informed of any changes to your credit card including but not limited to expiration date changes or a card becoming invalid. You must pay all fees and past due amounts before your order will be released for shipment. The down payment is not refundable except in the event of returned merchandise. Please see our return policy above.

CANCELLATIONS: HDW Enterprises, on behalf of Sitting Pretty Kitty, reserves the right, where services have been fulfilled within the time frames (see "SHIPPING TIME") and the customer has followed instructions by Sitting Pretty Kitty, however still reverses credit card charges, to commission a debt collection agency who will then recover payment for services rendered. By law, customers who place an order are showing intent to buy and cannot rescind solely because of a change in mind. We DO NOT allow cancellations! Only under very special circumstances and on rare occasions have we allowed cancellations. However, if we should allow the cancellation, you will be charged a 25% cancellation fee. If you cancel after the product is built but not shipped, you will be charged a 30% cancellation and restocking fee. Cancellations are not permitted because of change of mind. Your purchase is a contract, so please be sure of what you are buying before you submit your order.

CANCELLATIONS AFTER SHIPMENT: 1.) No cancellations are permitted after shipment has already occurred.
2.) No cancellations are permitted because of breakage during shipment or shipment error. If a breakage occurs during shipment, you must notify HDW Enterprises or Sitting Pretty Kitty within 2 days that your item arrived broken. We will replace or repair your tree. You must return the item in the original box with all contents (including protective packaging) that were originally in the box. You must notify us of any damage within 3 days from date received. If you fail to provide original packaging and all packaging contents, you will not be refunded. We will need all the above specified items in order to file a damage claim.
3.) No cancellations are permitted because of a lost shipment. Please notify HDW Enterprises or Sitting Pretty Kitty if your package has not arrived after shipment within the estimated shipping time frame. You can find out how long it should take to arrive by checking the tracking information provided to you by HDW Enterprises or Sitting Pretty Kitty upon shipment. If your package is lost you must notify either HDW Enterprises or Sitting Pretty Kitty immediately and we will investigate and file a claim with the shipping carrier. If your package was lost, we will put in a new order and get it shipped out asap. We will then file a claim with the carrier so that we can be reimbursed for the cost of the replacement order.

If you should experience breakage, Sitting Pretty Kitty will attempt to resolve any problems; however, Sitting Pretty Kitty is not responsible for any breakage that might occur during shipment or after the item is received by the customer. The customer assumes all responsibility for product care after receipt of delivery.

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© 2005-6 Copyright by HDW Enterprises, Inc. - All Rights Reserved.
HDW Enterprises, Inc., P.O. Box 418104, Sacramento, CA 95841-8104 (916) 481-CATS ph/fax
http://www.hdw-inc.com e-mail: holly@hdw-inc.com